FAQ
FAQ — Frequently Asked (and Occasionally Chaotic) Questions
✨ What are your candles made of?
Our candles are made with premium soy wax, cotton wicks, and phthalate-free fragrance oils. Clean, modern, and designed to actually smell good — not like your aunt’s weird potpourri bowl.
✨ Are your candles hand-poured?
Yes! Every candle is made in small batches, hand-poured with intention, attitude, and a playlist that may or may not include breakup anthems.
✨ Do you offer returns or exchanges?
Nope — all sales are final.
Because our candles are handcrafted and made to order, we don’t accept returns, exchanges, or cancellations.
BUT if your candle arrives damaged, email us within 48 hours and we’ll make it right.
✨ My candle arrived damaged. What do I do?
Email us ASAP with:
- Your order number
- Photos of the damage
- A photo of the packaging
We’ll handle it from there — no stress, no drama.
✨ Do your candles burn clean?
Yes! Soy wax + cotton wicks = a cleaner, slower burn.
Just trim your wick to ¼ inch before each use and burn your candle for 2–4 hours at a time.
✨ How strong are the scents?
Beautifully balanced.
Think: luxe, modern fragrance — enough to fill your space without punching you in the face.
✨ How long do your candles burn?
Each 11.5oz candle burns for approximately 50-60 hours, depending on wick trimming, room size, and burn habits.
✨ Can I gift your candles?
Absolutely.
Nothing says “I love you,” “I’m proud of you,” or “please get your life together” like a candle with attitude.
Just add a note at checkout!
✨ Do you offer wholesale?
Currently exploring it!
If you want Ash & Attitude on your shelves, email us — we’d love to chat.
✨ Do you ship internationally?
Right now we ship within the U.S., with international expansion coming soon.
Join our email list to stay updated.
✨ What makes Ash & Attitude different?
We mix premium, clean ingredients with unapologetic personality.
Your candle should match your vibe — luxurious, witty, and a little unhinged (in the best way).